Privacy Policy

Last updated: July 29, 2026

The Castle Run LLC (“The Castle Run,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit thecastlerun.com or related pages operated by us (collectively, the “Site”), purchase a product, subscribe to our emails, submit a form, post a review, or otherwise interact with us.

By using the Site, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with the Site.

Information You Provide Directly

We may collect information that you voluntarily provide, including:

  • Your name
  • Email address
  • Billing address
  • Shipping address
  • Telephone number
  • Account username and password
  • Order and purchase information
  • Information submitted through contact, recommendation, signup, or other forms
  • Product reviews and related account information
  • Communications you send to us
  • Any other information you choose to provide

Please do not submit sensitive personal information through general contact forms.

Payment Information

Payments are processed through third-party payment processors, including Stripe.

We do not directly receive or store your complete payment-card number. Payment processors may collect payment details, billing information, device information, and information needed to process transactions, prevent fraud, and comply with legal obligations. Stripe’s handling of personal information is governed by its own privacy practices. (Stripe)

Information Collected Automatically

When you visit or use the Site, certain information may be collected automatically, including:

  • Internet Protocol address
  • Browser type
  • Device type
  • Operating system
  • Referring and exit pages
  • Pages viewed
  • Dates and times of visits
  • Approximate geographic location
  • Interactions with the Site
  • Cookie and consent preferences
  • Information about Site performance and errors

This information may be collected through cookies, pixels, analytics tools, server logs, and similar technologies, subject to your consent choices where required.

2. Cookies and Similar Technologies

The Site uses cookies and similar technologies for purposes such as:

  • Operating essential Site and store functions
  • Maintaining shopping-cart and checkout sessions
  • Remembering consent and preference selections
  • Protecting the Site from fraud, abuse, and security threats
  • Measuring traffic and Site performance
  • Understanding how visitors use the Site
  • Supporting embedded or third-party content

Where required, nonessential cookies and technologies are not activated unless you provide consent.

You may accept, deny, or manage cookie categories through the consent banner or the Manage Consent control displayed on the Site.

For more detailed information, including the cookies and services currently detected on the Site, please review our Cookie Policy.

Browser settings may also allow you to block or delete cookies. Blocking essential cookies may prevent parts of the Site, shopping cart, checkout, or account features from functioning properly.

Where technically supported, we respect applicable browser-based privacy preference signals, such as Global Privacy Control.

3. How We Use Information

We may use personal information to:

  • Operate, maintain, and improve the Site
  • Process and fulfill purchases
  • Deliver printed and digital products
  • Send order confirmations, delivery information, and service messages
  • Respond to questions, requests, and customer-service inquiries
  • Administer customer accounts
  • Display and manage product reviews
  • Manage email subscriptions
  • Send newsletters, updates, promotional messages, or launch information when permitted
  • Measure Site traffic and performance
  • Diagnose technical problems
  • Prevent fraud, spam, abuse, and security incidents
  • Maintain business, tax, accounting, and transaction records
  • Enforce our policies and agreements
  • Comply with legal obligations
  • Establish, exercise, or defend legal claims
  • Protect our rights, property, users, and business

We may also use aggregated or de-identified information that does not reasonably identify an individual.

4. Legal Bases for Processing

Where applicable law requires us to identify a legal basis for processing personal information, we rely on one or more of the following:

Contract

We process information when necessary to complete a purchase, deliver a product, provide requested services, or otherwise perform a contract with you.

Consent

We may rely on your consent for activities such as nonessential cookies, certain analytics technologies, or marketing emails. You may withdraw consent at any time, although withdrawal does not affect processing that occurred before withdrawal.

Legitimate Interests

We may process information for legitimate business interests, including operating and securing the Site, responding to inquiries, improving services, preventing fraud, and maintaining appropriate business records, provided those interests are not overridden by your rights.

Legal Obligations

We may process or retain information when necessary to comply with tax, accounting, consumer-protection, legal, or regulatory requirements.

5. How We Disclose Information

We may disclose information to service providers that assist us in operating the Site and conducting our business.

These providers may include:

  • Website hosting and infrastructure providers
  • WordPress and WooCommerce service providers
  • Payment processors such as Stripe
  • Print-production and fulfillment providers such as Lulu Direct
  • Digital-delivery providers such as BookFunnel
  • Email and subscriber-management providers such as Kit
  • Analytics and performance providers such as Google Analytics and Google Site Kit
  • Form, security, anti-spam, and consent-management providers
  • Shipping and delivery providers
  • Professional advisers, including accountants, attorneys, and consultants

These providers may process information only as needed to provide their services, subject to their agreements and applicable law.

We may also disclose information:

  • To comply with a subpoena, court order, legal process, or governmental request
  • To investigate or prevent fraud, abuse, security threats, or unlawful conduct
  • To protect the rights, safety, property, or interests of The Castle Run, our customers, or others
  • In connection with a merger, financing, sale, reorganization, transfer of assets, or similar business transaction
  • With your direction or consent

6. Printed-Product Fulfillment

When you purchase a printed product, we may provide the information needed to produce and deliver the order to our printing, fulfillment, and shipping providers.

This information may include your:

  • Name
  • Shipping address
  • Email address
  • Telephone number, where needed for delivery
  • Products ordered
  • Order or shipment reference number

Fulfillment providers may use this information to print, package, ship, track, replace, or otherwise service the order.

7. Digital-Product Delivery

When you purchase a digital product, we may provide information needed to deliver and support access to that product to our digital-delivery provider.

This information may include your:

  • Name
  • Email address
  • Product purchased
  • Order reference information

Digital-delivery providers may use this information to send access instructions, maintain delivery records, provide technical support, and help prevent unauthorized distribution.

8. Email Communications

When you subscribe to an email list, request a resource, make a purchase, or otherwise provide your email address, we may send:

  • Transactional messages
  • Product-access or delivery messages
  • Customer-service communications
  • Newsletters
  • Book or business updates
  • Promotional or launch-related messages

Marketing emails include an unsubscribe link. You may unsubscribe from marketing communications at any time by using that link.

Unsubscribing from marketing emails will not prevent us from sending necessary transactional or service-related messages concerning an order, account, or request.

Our email service provider may collect information about email delivery and engagement, such as whether an email was delivered, opened, or clicked, where permitted by law and subject to applicable consent settings.

9. Analytics

We may use Google Analytics, Google Site Kit, and similar tools to understand Site traffic and performance.

Depending on your consent choices and configuration, these services may collect information such as:

  • Device and browser information
  • Approximate location
  • Pages visited
  • Referring sources
  • Session activity
  • Interactions with Site content

We use this information to understand how the Site is used, improve its content and operation, and identify technical issues.

Nonessential analytics technologies are subject to the Site’s consent controls where required.

10. Forms and User Submissions

When you submit a contact form, recommendation form, signup form, or other Site form, we collect the information entered into that form.

We use that information to:

  • Respond to your submission
  • Provide requested information
  • Evaluate recommendations
  • Manage subscriptions
  • Provide customer support
  • Maintain records of communications
  • Prevent spam and abuse

Submitting a recommendation does not guarantee that we will contact, feature, approve, or establish a relationship with the recommended person or business.

11. Product Reviews

When you submit a product review, we may collect your review, rating, name or display name, account or order information, IP address, and other information used to verify purchases or prevent fraud and spam.

Reviews may be displayed publicly with the name or display name associated with the submission. Do not include private or sensitive information in a review.

We may moderate, decline, or remove reviews in accordance with our Terms and Conditions and applicable law.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete and support transactions
  • Maintain tax, accounting, and business records
  • Comply with legal obligations
  • Resolve disputes
  • Prevent fraud and abuse
  • Enforce agreements
  • Maintain consent and suppression records
  • Protect our legal rights

Retention periods vary depending on the nature of the information and the reason it was collected.

For example, order and transaction records may be retained for the period required by tax, accounting, consumer-protection, and other applicable laws. We may retain an email address on a suppression list after an unsubscribe request so that we can honor the request.

13. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

No website, database, internet transmission, or storage system can be guaranteed to be completely secure. You provide information and use the Site at your own risk.

You are responsible for maintaining the confidentiality of any account credentials and for notifying us if you believe your account or information has been compromised.

14. International Processing and Transfers

The Castle Run is based in the United States. Our service providers may process or store information in the United States or other countries.

These countries may have privacy laws that differ from those in your place of residence. Where required, we and our service providers use appropriate legal mechanisms for international transfers of personal information.

By using the Site or providing information to us, you understand that your information may be processed in countries outside your jurisdiction, subject to applicable legal protections.

15. Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request restriction of certain processing
  • Object to certain processing
  • Withdraw consent
  • Request a portable copy of certain information
  • Opt out of certain sales, sharing, or targeted advertising
  • Appeal a decision concerning a privacy request
  • Lodge a complaint with an applicable data-protection authority
  • Receive equal service and pricing without unlawful discrimination for exercising privacy rights

These rights are not absolute. Applicable law may allow or require us to retain or continue processing certain information, including records needed for transactions, tax obligations, fraud prevention, legal compliance, or legal claims.

California law and the GDPR provide qualifying individuals with rights concerning access, correction, deletion, use, disclosure, and certain forms of sharing or processing. (California DOJ)

How to Submit a Request

To submit a privacy request, contact us through the contact information listed below and clearly describe your request.

We may need to verify your identity before fulfilling a request. Verification may require information sufficient to match you with our existing records.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of the agent’s authority and verification of your identity.

16. Sale of Personal Information

We do not sell personal information in exchange for money.

Some privacy laws define “sale,” “sharing,” or “targeted advertising” more broadly than the ordinary meanings of those terms. Where applicable, you may manage nonessential cookies and related technologies through the Site’s consent controls or submit a privacy request using the contact information below.

17. Children’s Privacy

The Site is intended for a general audience and is not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If you believe a child under 13 has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

The Children’s Online Privacy Protection Act generally addresses online collection of personal information from children under 13. (Federal Trade Commission)

18. Third-Party Websites and Services

The Site may contain links to websites, social-media platforms, embedded content, products, or services operated by third parties.

We do not control and are not responsible for the privacy, security, content, or practices of third parties. Your interactions with third-party services are governed by their own policies and terms.

A link or reference to a third party does not by itself constitute an endorsement or guarantee of that third party’s privacy or security practices.

19. Social Media

When you interact with us through Instagram, Facebook, or another social-media platform, the platform may collect and process information under its own privacy policy.

Information you post publicly or send through a social-media service may be visible to the platform and, depending on your settings, other users.

20. Do Not Track and Privacy Signals

Some browsers provide a “Do Not Track” setting. Because there is not a single universally accepted technical standard for responding to all Do Not Track signals, the Site may not respond to every such signal in the same manner.

Where required and technically supported, we recognize applicable legally binding preference signals, such as Global Privacy Control.

You may also manage available cookie categories through the Site’s consent controls.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the Site or by other appropriate means.

Your continued use of the Site after an updated policy becomes effective is subject to the updated policy.

22. Contact Us

For questions about this Privacy Policy or to submit a privacy request, please contact:

The Castle Run LLC
Windermere, Florida, United States
Website: thecastlerun.com
Contact: Use the contact form available on the Site