Terms and Conditions

Last updated: July 29, 2026

These Terms and Conditions (“Terms”) govern your access to and use of thecastlerun.com and related pages operated by The Castle Run LLC (collectively, the “Site”), as well as purchases made through the Site.

By accessing the Site, creating an account, submitting information, or placing an order, you agree to these Terms. If you do not agree, do not use the Site.

1. About Us

The Site is owned and operated by:

The Castle Run LLC
Windermere, Florida, United States

References to “The Castle Run,” “we,” “us,” or “our” mean The Castle Run LLC.

2. Eligibility

You must be at least 18 years old, or the age of legal majority where you live, to make a purchase through the Site.

By placing an order, you represent that:

  • You have legal capacity to enter into a binding agreement;

  • The information you provide is accurate and complete;

  • You are authorized to use the selected payment method; and

  • Your purchase is for lawful purposes.

A parent or legal guardian is responsible for any Site use or purchase made by a minor under their supervision.

3. Changes to These Terms

We may update these Terms periodically. The revised version will be posted on this page with an updated revision date.

Changes apply prospectively unless otherwise stated or required by law. Your continued use of the Site after revised Terms become effective constitutes acceptance of those revised Terms.

4. Site Content and Availability

We make reasonable efforts to keep the Site accurate, secure, and available. However, we do not guarantee that:

  • The Site will always be available or uninterrupted;

  • All content will be error-free or current;

  • All features will operate on every browser or device;

  • Products will remain available; or

  • Technical errors will always be corrected immediately.

We may change, suspend, restrict, or discontinue any portion of the Site at any time.

5. Product Information

We make reasonable efforts to describe products accurately, including their format, contents, features, price, and availability.

However:

  • Colors and appearance may vary depending on your screen or device;

  • Printed products may have minor variations resulting from print-on-demand production;

  • Product images may include mockups or representative displays;

  • Measurements and specifications may be approximate; and

  • Typographical, pricing, or descriptive errors may occasionally occur.

We reserve the right to correct errors, update product information, cancel an affected order, or issue an appropriate refund where necessary.

6. Orders

Submitting an order is an offer to purchase the selected products under these Terms.

An order is not accepted until we confirm or begin processing it. We may decline or cancel an order for reasons including:

  • Product unavailability;

  • Pricing or listing errors;

  • Suspected fraud or unauthorized activity;

  • Payment failure;

  • Incorrect or incomplete customer information;

  • Violation of purchase limits;

  • Technical problems; or

  • Other lawful business reasons.

If we cancel an order after payment has been collected, we will refund the amount charged for the canceled item or order.

Electronic orders and confirmations may form legally effective records and agreements. Federal law generally recognizes that contracts and records may not be denied legal effect solely because they are electronic. (Legal Information Institute)

7. Prices, Taxes, and Payment

Prices are displayed in U.S. dollars unless otherwise stated.

Applicable taxes, shipping charges, and other costs will be shown during checkout before you submit the order.

We may change prices at any time, but price changes do not affect orders already accepted, except where a clear pricing error occurred.

Payment is processed through third-party payment providers. You agree to provide current, complete, and accurate billing information.

We do not guarantee that a payment provider will approve a transaction. Your use of a third-party payment service may also be governed by that provider’s terms and privacy policy.

8. Printed Products

Printed products are produced after an order is placed and may be fulfilled by third-party printing and shipping providers.

Production and delivery estimates are not guarantees. Delivery times may be affected by:

  • Production volume;

  • Carrier delays;

  • Weather;

  • Customs processing;

  • Incorrect addresses;

  • Events outside our reasonable control; or

  • Other fulfillment issues.

We will make reasonable efforts to provide accurate shipping expectations and comply with applicable requirements regarding shipment timing, delays, consent to delays, and refunds for unshipped merchandise. The FTC’s Mail, Internet, or Telephone Order Merchandise Rule requires sellers to have a reasonable basis for advertised shipping timeframes and, when delays arise, to obtain consent to the delay or provide a refund as applicable. (Federal Trade Commission)

9. Shipping

Shipping options and charges are displayed during checkout.

Current shipping terms include:

  • Free standard shipping may be offered for qualifying United States orders;

  • International shipping charges are calculated or displayed during checkout;

  • International customers are responsible for any customs duties, import taxes, brokerage fees, or local charges unless otherwise stated;

  • Shipping estimates begin after production and processing, not necessarily on the date the order is placed; and

  • We are not responsible for delays caused by carriers, customs authorities, weather, or events outside our reasonable control.

You are responsible for entering a complete and accurate delivery address.

If an order is returned or cannot be delivered because the address was incorrect, incomplete, refused, or otherwise undeliverable for reasons not caused by us, additional shipping or replacement charges may apply.

Risk of loss and title transfer as provided by applicable law and the shipping arrangement used for the order.

10. Digital Products

Digital products may include PDF files, EPUB files, downloadable resources, or other electronically delivered content.

Digital products are licensed, not sold, except to the extent applicable law provides otherwise.

Your purchase grants you a limited, personal, nonexclusive, nontransferable license to access and use the digital product for your own personal use.

You may not:

  • Copy or reproduce a digital product except for reasonable personal backup or device use;

  • Upload it to a shared drive, public website, social platform, file-sharing service, or repository;

  • Email, distribute, lend, sublicense, resell, or transfer it to another person;

  • Remove copyright, ownership, watermark, or rights-management notices;

  • Convert, extract, or republish substantial portions for distribution;

  • Use it to create a competing product; or

  • Use it for commercial, classroom, organizational, or group distribution without written permission.

Digital access may be delivered through a third-party delivery service. You are responsible for providing a working email address and checking spam or promotions folders for delivery instructions.

Compatibility depends on your device, software, and reader application. We do not guarantee compatibility with every device or program.

11. Paperback and Digital Bundles

A bundle containing both a printed and digital product is treated as a single bundled purchase for pricing and return purposes.

The digital component may be delivered before the printed component arrives.

Once digital access has been delivered or made available, the bundle is generally not eligible for cancellation, return, or refund except where required by law or where the product is defective or incorrectly delivered.

Problems affecting only the printed portion of a bundle will be addressed under the damaged, defective, incorrect, or missing-order provisions below.

12. Final-Sale Policy

Printed products are created to order. Digital products are delivered electronically. Accordingly, purchases are generally final sale.

We do not ordinarily accept returns, exchanges, or refunds for:

  • Change of mind;

  • Accidental orders;

  • Failure to review product descriptions;

  • Preference regarding format or appearance;

  • Duplicate purchases;

  • Digital products that have been delivered or accessed;

  • Printed products produced according to the order submitted; or

  • Bundles after digital access has been delivered.

This policy does not limit rights that cannot legally be waived.

13. Damaged, Defective, Incorrect, or Missing Orders

If a printed product arrives damaged, defective, or materially different from what was ordered, or if an item is missing, contact us within 30 days after the shipment date.

Include:

  • Your name;

  • Order number;

  • A description of the issue;

  • Photographs clearly showing the product, packaging, shipping label, and damage or defect where applicable; and

  • Any other information reasonably needed to review the claim.

We will review the circumstances and arrange an appropriate resolution, which may include replacement, refund, or another remedy as required or appropriate.

Do not discard the product or packaging until the claim has been resolved, because the fulfillment provider or carrier may require photographs or additional documentation.

14. Cancellations and Order Changes

Orders may enter production or digital-delivery processing quickly.

You may contact us to request a cancellation or change, but we cannot guarantee that the request can be completed once processing has begun.

An unanswered cancellation request does not mean the order has been canceled. A cancellation is effective only when confirmed by us.

We are not responsible for orders delivered to an address entered incorrectly by the customer when the change could not be completed before processing or shipment.

15. Promotions and Discount Codes

Promotions, discounts, and coupon codes:

  • Apply only during the stated promotional period;

  • May be limited to certain products or customers;

  • May not be combined unless expressly permitted;

  • Have no cash value;

  • May be changed, suspended, or withdrawn where lawful;

  • Cannot be applied retroactively unless expressly stated; and

  • May be rejected where used fraudulently or contrary to the stated conditions.

Partner discounts or offers mentioned in our content may be provided and controlled by third parties. We are not responsible for a third party’s decision to modify, suspend, or discontinue an offer.

16. Accounts

Some Site features may permit or require an account.

You are responsible for:

  • Providing accurate account information;

  • Keeping your password confidential;

  • Restricting access to your device;

  • Reviewing activity under your account; and

  • Promptly notifying us of suspected unauthorized access.

You are responsible for activity conducted through your account to the extent permitted by law.

We may suspend or terminate an account if we reasonably believe it is being used fraudulently, unlawfully, abusively, or in violation of these Terms.

17. Reviews and Other User Submissions

The Site may allow customers to submit ratings, reviews, recommendations, messages, or other content.

By submitting content, you represent that:

  • It reflects your honest experience or opinion;

  • It is accurate to the best of your knowledge;

  • You have the right to submit it;

  • It does not infringe another person’s rights;

  • It does not contain confidential or sensitive information;

  • It is not false, misleading, defamatory, threatening, obscene, discriminatory, or unlawful;

  • It is not spam or unauthorized advertising; and

  • Any material relationship or incentive connected to the submission is clearly disclosed.

You retain ownership of content you submit. However, you grant us a nonexclusive, worldwide, royalty-free, transferable and sublicensable license to host, reproduce, display, format, excerpt, and use that content in connection with the Site, our products, and our marketing, subject to applicable law.

We may moderate or remove submissions that violate these Terms, are irrelevant, disclose private information, contain unlawful material, or create security or technical concerns.

We will not prohibit or penalize an honest review merely because it is negative. The Consumer Review Fairness Act restricts standardized contract provisions that penalize or prohibit honest consumer reviews, and FTC rules also prohibit deceptive practices involving fake or manipulated reviews. (Federal Trade Commission)

We do not guarantee that every submission will be published or retained indefinitely.

18. Recommendations of Businesses or Resources

The Site may identify, discuss, link to, or recommend third-party businesses, products, services, destinations, or resources.

Some featured businesses may have paid a flat sponsorship fee or provided a discount or benefit to readers. Relevant relationships will be disclosed where appropriate.

Unless expressly stated:

  • We do not receive commissions based on purchases or referrals;

  • A listing does not guarantee availability, quality, safety, suitability, or results;

  • Third-party prices, policies, hours, products, discounts, and services may change;

  • You are responsible for evaluating whether a third party is appropriate for your needs; and

  • Your transaction or relationship with a third party is directly between you and that third party.

19. Informational Nature of Content

The Site, book, calculator, articles, emails, and related materials are provided for general informational and educational purposes.

They are not a substitute for individualized professional advice, including medical, health, fitness, legal, financial, travel, transportation, or safety advice.

Running, exercise, travel, events, outdoor activity, and theme-park participation may involve risks. You are responsible for:

  • Assessing your own health, ability, training, and circumstances;

  • Consulting an appropriate professional when needed;

  • Following official event, venue, government, and medical guidance;

  • Making your own travel and safety decisions; and

  • Stopping an activity and seeking appropriate help when circumstances require it.

No particular result, race outcome, performance improvement, injury prevention, registration success, travel experience, or event experience is guaranteed.

20. Pacing Calculator and Other Tools

Any pacing calculator, estimate, checklist, planning tool, or similar feature is provided for general planning purposes only.

Outputs depend on the information entered and the assumptions built into the tool. Actual race conditions, start procedures, course measurements, corrals, pacing, weather, crowding, stops, transportation, event rules, and individual performance may differ.

You should independently verify important information and rely on official event communications for current rules, times, procedures, and requirements.

21. Event and Travel Information

Event schedules, policies, registration processes, transportation arrangements, resort procedures, park operations, prices, course details, and other logistical information may change without notice.

Although we may update content periodically, we do not guarantee that every reference reflects the latest official information.

Always confirm time-sensitive information through the applicable official event organizer, venue, carrier, resort, government authority, or service provider.

22. Independent Project and Non-Affiliation

The runDisney Companion and this Site are independent projects.

They are not affiliated with, authorized by, sponsored by, or endorsed by runDisney, The Walt Disney Company, Disney Enterprises, Inc., or their respective parent companies, subsidiaries, affiliates, employees, or representatives.

All third-party names, trademarks, service marks, event names, characters, logos, and other intellectual property belong to their respective owners.

References to third-party brands, events, destinations, or services are used for identification, commentary, informational, or descriptive purposes and do not imply affiliation or endorsement.

23. Intellectual Property

Unless otherwise stated, the Site and its contents are owned by or licensed to The Castle Run LLC and are protected by copyright, trademark, and other intellectual-property laws.

Protected material may include:

  • Text;

  • Books and excerpts;

  • Photographs;

  • Graphics;

  • Illustrations;

  • Logos;

  • Downloads;

  • Page layouts;

  • Site design;

  • Videos;

  • Audio;

  • Calculators;

  • Worksheets;

  • Email content; and

  • Other original materials.

You may access and use the Site for personal, noncommercial purposes.

You may not, without prior written permission:

  • Copy, reproduce, republish, distribute, sell, license, or exploit Site content;

  • Scrape or systematically extract content or data;

  • Remove ownership notices;

  • Frame or mirror the Site;

  • Create derivative commercial works;

  • Use content to train or populate a commercial database, model, or product;

  • Use our branding in a way that implies affiliation; or

  • Use our intellectual property in violation of applicable law.

Limited sharing through ordinary social-media tools is permitted when it includes appropriate attribution and does not reproduce a substantial portion of paid or copyrighted content.

24. Copyright Complaints

We respect intellectual-property rights.

If you believe material on the Site infringes your copyright, contact us through the Site’s contact form and include:

  • Identification of the copyrighted work;

  • Identification and location of the allegedly infringing material;

  • Your contact information;

  • A statement that you have a good-faith belief that the use is unauthorized;

  • A statement that the information provided is accurate and that you are authorized to act for the rights holder; and

  • Your physical or electronic signature.

A formal DMCA safe-harbor process has additional statutory requirements, including designation of an agent with the U.S. Copyright Office for providers seeking those protections. (U.S. Copyright Office)

Nothing in this section represents that we have registered a designated DMCA agent unless one is separately identified on the Site or in the Copyright Office directory.

25. Prohibited Uses

You may not use the Site to:

  • Violate any law or regulation;

  • Infringe intellectual-property or privacy rights;

  • Submit fraudulent orders or payment information;

  • Attempt unauthorized access to the Site or another user’s account;

  • Introduce malware, malicious code, or harmful technology;

  • Scrape, crawl, harvest, or extract information through unauthorized automated means;

  • Interfere with Site security, performance, or availability;

  • Impersonate another person or misrepresent an affiliation;

  • Submit spam, deceptive content, or unlawful material;

  • Harass, threaten, abuse, or exploit another person;

  • Circumvent purchase, access, download, or security controls; or

  • Use the Site or its content to develop or promote a competing commercial product through unauthorized copying.

26. Third-Party Links and Services

The Site may link to or integrate with third-party websites, platforms, payment processors, fulfillment providers, email systems, social networks, maps, tools, or other services.

We do not control those third parties and are not responsible for their:

  • Content;

  • Availability;

  • Security;

  • Privacy practices;

  • Terms;

  • Products;

  • Services;

  • Representations; or

  • Conduct.

Your use of third-party services is governed by the terms and policies of those providers.

27. Privacy

Our collection and use of personal information are described in our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference.

28. Disclaimer of Warranties

To the fullest extent permitted by law, the Site, products, content, tools, and services are provided on an “as is” and “as available” basis.

We disclaim all warranties not expressly stated, including implied warranties of:

  • Merchantability;

  • Fitness for a particular purpose;

  • Noninfringement;

  • Accuracy;

  • Availability; and

  • Uninterrupted or error-free operation.

Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.

29. Limitation of Liability

To the fullest extent permitted by law, The Castle Run LLC and its owner, employees, contractors, agents, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, data, opportunities, goodwill, or anticipated benefits, arising from or related to:

  • Use of or inability to use the Site;

  • Reliance on Site content;

  • Participation in running, travel, event, or other activities;

  • Third-party products or services;

  • Delayed, lost, or disrupted delivery;

  • Unauthorized access;

  • Technical failures; or

  • These Terms.

To the fullest extent permitted by law, our aggregate liability arising from a particular purchase will not exceed the amount you paid directly to us for the product giving rise to the claim.

For claims unrelated to a purchase, our aggregate liability will not exceed $100.

These limitations do not apply where prohibited by law or to liability that cannot legally be limited.

30. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless The Castle Run LLC and its owner, employees, contractors, and agents from claims, liabilities, losses, damages, and reasonable expenses arising from:

  • Your unlawful use of the Site;

  • Your violation of these Terms;

  • Content you submit;

  • Your infringement of another person’s rights; or

  • Fraudulent or unauthorized activity attributable to you.

This section does not require a consumer to indemnify us for our own unlawful conduct or for matters that applicable law does not permit us to shift to the consumer.

31. Force Majeure

We are not responsible for delay or failure caused by events outside our reasonable control, including:

  • Natural disasters;

  • Severe weather;

  • Fire;

  • War;

  • Terrorism;

  • Civil unrest;

  • Labor disputes;

  • Public-health emergencies;

  • Government actions;

  • Transportation interruption;

  • Carrier disruption;

  • Utility failure;

  • Internet or hosting outages;

  • Cyberattacks;

  • Supply shortages; or

  • Failure of a third-party provider.

This section does not eliminate obligations that cannot lawfully be excluded, including applicable refund or consumer-protection duties.

32. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Any dispute that is not required by applicable law to be heard elsewhere will be brought in an appropriate state or federal court serving Orange County, Florida, and each party consents to the jurisdiction of those courts.

Nothing in this section deprives a consumer of mandatory protections or forums available under applicable law.

33. Informal Dispute Resolution

Before filing a legal claim, you agree to contact us and provide a reasonable opportunity to resolve the dispute informally.

Your notice should include:

  • Your name and contact information;

  • The relevant order number, if any;

  • A description of the issue; and

  • The resolution requested.

This section does not prevent either party from seeking urgent injunctive relief or exercising a right that cannot legally be restricted.

34. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be enforced to the greatest extent permitted or severed, and the remaining provisions will remain in effect.

35. No Waiver

Failure to enforce a provision of these Terms does not waive the right to enforce it later.

A waiver is effective only if made in writing by the party granting it.

36. Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent.

We may assign these Terms in connection with a merger, sale, restructuring, transfer of assets, or similar business transaction, subject to applicable law.

37. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Shipping & Returns Policy, product-page terms, and any other policies expressly incorporated by reference, constitute the entire agreement between you and The Castle Run LLC regarding the Site and purchases made through it.

If a product page or checkout term conflicts with these general Terms, the more specific term governs for that purchase to the extent of the conflict.

38. Contact Us

Questions about these Terms, an order, or the Site may be submitted to:

The Castle Run LLC
Windermere, Florida, United States
Website: thecastlerun.com
Contact: Use the contact form available on the Site